What Our Plumbing Service Call Fee Really Covers (And Why It Saves You Stress)

Water is pooling under your sink, but you can’t tell if it’s the faucet, the garbage disposal, the drain—or something coming up from the floor. Searching online only adds to the confusion. That’s exactly the kind of “gray area” problem our service call is designed to solve.

At Carlong Plumbing, we charge a service call fee so we can dedicate real time—without rushing—to diagnose what’s happening, explain your options, and help you make a confident decision. Here’s what that visit includes and how we make it worth every penny.

What You Get With Our Service Call

Our service call isn’t a quick peek and a guess. It’s a structured, hands-on diagnosis that typically runs 30–45 minutes and includes:

• Thorough troubleshooting to pinpoint the exact issue
• A look at other plumbing concerns in your home you want us to check while we’re there
• Clear, up-front options and pricing before we leave
• A written estimate with “good, better, best” solutions—repair, replace, or upgrade

If it’s something you need fixed right now, we’re prepared to do it that same visit when possible. If you want time to think or compare options, we’ll schedule the work when you’re ready.

Why We Charge a Service Call Fee

We believe in quality over guesswork. The fee allows us to:

• Spend the time your home deserves—no rushing in and out
• Track down tricky leaks or intermittent issues the right way
• Give you transparent, no-surprise pricing and multiple paths to resolution

In short, you’re paying for expert diagnosis and honest guidance—not just a “look.” That’s how Jamie, Pete, and our team protect you from repeat visits and band-aid fixes.

When a Service Call Makes the Most Sense

Call us when the problem isn’t cut and dry or you can’t describe it fully over the phone. Common examples include:

• Water under a sink with no obvious source
• A disposal that leaks only sometimes
• Low water pressure in multiple fixtures
• Drains that gurgle or back up unpredictably
• Plumbing noises or smells you can’t trace

If you know exactly what’s wrong (for example, “this one drain is backing up”), we can still help—but the biggest value of a service call comes when the cause isn’t clear.

How Our Options Pricing Works

Every home and budget is different. That’s why we present:

• Good: A reliable repair that solves the immediate problem
• Better: A more durable fix or partial replacement for longer life
• Best: A replacement or upgrade that improves performance and reduces future issues

We’ll walk you through the pros and cons so you can choose what fits your priorities—cost, longevity, convenience, or efficiency. No pressure. No upsell scripts. Just straight talk.

Can We Do the Work the Same Day?

Often, yes. After we diagnose the issue and present options:

• You can approve the work on the spot if you’re ready
• We complete the repair same-day when parts and access allow
• If you prefer to wait, we’ll book the job at a time that works for you

Either way, you’ll have a clear written estimate before we leave, so you know exactly what to expect.

Pro Tips to Get the Most From Your Service Call

A little prep helps us help you faster:

• If there’s an active leak, shut off the water to that fixture
• Take a quick photo or video when the issue happens
• Make a list of all plumbing concerns you’d like us to check
• Clear the area under sinks or around equipment for access
• Note any model numbers (faucets, disposals, water heaters)
• Think about your priorities: immediate fix, long-term solution, or upgrade

The more we can see and discuss during our visit, the more precise our diagnosis and estimate will be.

Why Homeowners Trust Carlong Plumbing

We show up prepared, explain what we find, and stand behind our work. Jamie, Pete, and the Carlong Plumbing team take the time to diagnose thoroughly, present clear options, and do the job right—so you don’t have to keep calling back for the same problem.

Ready to Stop Guessing and Get Answers?

If you’re staring at a mystery leak or a stubborn plumbing issue, we’re ready to help. Schedule your service call with Carlong Plumbing today. We’ll diagnose the problem, present clear options and pricing, and get you on the path to a reliable fix—on your terms.