Why We Use a 4‑Hour Arrival Window (And How It Actually Protects Your Time)

Ever been told, “We’ll arrive between 12 and 4,” and wondered if we’re just hedging our bets? Here’s the truth: that window is designed to respect your time—and your plumbing.

At Carlong Plumbing, our jobs aren’t cookie-cutter. A water line leak might look like a one-hour fix, but once we’re on site we often discover a clogged tub, a toilet that won’t flush right, or an outdoor hose bib that won’t shut off. You called us for one problem; we make sure you’re covered for all of them. That takes care, not rushing—and realistic scheduling.

Why We Give a 4‑Hour Service Window

• Every plumbing job is unique. We can’t precisely predict duration without seeing your system.
• Travel matters. If our first 8:00 a. m. job wraps at 9:00 and the next home is an hour away, an exact 9:00 promise would turn into a late arrival.
• Quality first. Rushing leads to mistakes. We’d rather fix it right, address all your concerns, and leave your home with everything working as it should.

A 10–2 or 12–4 window gives us the flexibility to serve each customer properly—without cutting corners or overpromising arrival times.

How the Arrival Window Benefits You

• You get thorough service. If you’ve got a surprise issue (or three), we can handle it during the same visit and save you a return trip.
• You avoid “we’re running late” frustration. Instead of aiming at an exact time and missing it, we arrive within a realistic window.
• Your system gets the attention it deserves. We take the time to diagnose, fix, and test—so problems don’t boomerang back.

Our 30‑Minute Call‑Ahead Promise

We never expect you to sit by the door all day. As part of our policy, we give you at least a 30-minute heads-up before we arrive. That way, if you’re grabbing groceries, picking up a kid from daycare, or finishing a meeting, you have time to wrap up and meet us.

Expect a call or text like: “It’s 11:00—we’ll be there around 11:30–11:40.”

What to Expect on Appointment Day

• A clear 4-hour arrival window (e. g., 10–2 or 12–4)
• A 30-minute call-ahead before our tech is en route
• A licensed plumber prepared to handle your primary issue—and any related repairs you want addressed while we’re there
• Transparent communication from our team, including Jamie and Pete, who lead with experience and integrity

Make the Most of Your Plumbing Visit

Want to save time and money? Here’s how to help us help you:

• Make a quick list of all plumbing issues around the house. If we’re already there, tackling multiple fixes in one visit is often more cost-effective.
• Clear access to the work area (under sinks, around water heaters, near the main shut-off).
• Note symptoms and timing (e. g., tub drains slow after showers, toilet runs at night).
• Share photos or videos if you have them when you book; it helps us prep parts.
• Keep your phone handy for the 30-minute call-ahead so you can time errands or work breaks.

The Carlong Plumbing Difference

We’ve built our reputation on doing things the right way, not the rushed way. The four-hour window isn’t a stall tactic—it’s how we deliver precise, safe, and lasting plumbing repairs while respecting every customer’s schedule. Jamie and Pete set that standard on our team, and we follow through with:

• Honest scheduling and communication
• Thorough diagnostics and quality workmanship
• A service mindset that treats your home like our own

Ready to Book a Plumber You Can Trust?

If you’re dealing with a leak, a clogged drain, or a fixture that won’t cooperate—and you want it fixed right the first time—schedule with Carlong Plumbing. We’ll give you a clear arrival window, a 30-minute call-ahead, and the expert service you expect.

Contact us today to schedule your appointment or request a consultation. Let’s get your plumbing working perfectly—without the guesswork.